Three places where enquiries and admin often slip through the cracks.
I'm Craig Thomas. I run tinyBIGideas from Llanharry, South Wales, near Cardiff. I'm a software engineer with over 16 years' experience, including enterprise SaaS work for Moody's and Pelago, and I set up AI automation for small businesses in Cardiff and South Wales.
I won't walk you through every step of how I build it. Every business is set up differently, so a step-by-step wouldn't help you much. Here are three things I see service businesses miss. If one sounds familiar, I'll have a look at yours.
What slips through
An enquiry comes in during the evening, or while you're out on a job. Writing a proper reply from scratch takes time you haven't got, so it waits until you're back at your desk. By then they may well have asked someone else too.
The writing doesn't have to be the slow part. A reply in your tone can be drafted as soon as the enquiry lands, so all you do is read it and approve it.
You send the quote, then nothing. Nobody chases, because everyone's busy. Some of them might have said yes with a nudge.
Follow-ups can be lined up for the right days, ready for you to approve, and they stop as soon as someone replies or books.
Finding a time turns into a string of emails back and forth, and sometimes the booking just slips away.
Booking set-up is part of the work. A booking link that knows your diary can cut out a fair bit of that back and forth.
Not an agency with a team. It's me, Craig, and I do the work myself: the person you speak to is the person who builds it.
If you're not sure where AI fits yet, I offer advice-only AI consulting, with no build. The set-up review is the place to start.
Every job is quoted up front, after a short look at your set-up. No VAT on top.
Proof
What clients say
"Craig is very professional, consistent, and does the work planned. He only wants the best for his clients and for them to succeed."
"Craig immediately understood our value & worked with us every step of the way to keep evolving the approach as we mapped out the right path for us."
I work with small businesses across Cardiff and South Wales. Most of the work happens on video calls and in your own tools. I meet Cardiff clients in person.
That's what I do, though I'm not an agency with a team. I'm Craig Thomas, a software engineer with over 16 years' experience, and I set up AI automation for small service businesses in Cardiff and South Wales. I do the work myself. Most jobs start with one thing, such as slow enquiry replies or missing follow-ups.
That's me, Craig Thomas. I run tinyBIGideas Ltd from South Wales. I build AI automation and cold outreach for small businesses and agency founders. I also offer advice-only AI consulting, with no build. I build websites for small businesses too, not only for private dental practices.
Every job is quoted up front, after a short look at your set-up. There's no VAT on top: tinyBIGideas isn't VAT registered.
No. You approve first. It only sends on its own if you choose that later.
You do. Everything is set up in accounts in your name.
It's a 15-minute video chat on Google Meet. You show me how enquiries come in and what happens after that, and I tell you which of three common gaps I can see: slow replies, missing follow-ups or booking by hand. No prep needed.
Book a 15-minute set-up review on Google Meet using the button on this page.
Other questions
Yes. I build fast, clear websites for private dental practices that help patients book high-value treatments: implants, Invisalign and veneers. More at tinybigideas.com/cosmetic-dentists.
Yes. I take general small-business website work, not only dental.
Yes. I set up and run cold email for you: separate sending domains, checked prospect data, and I sort the replies so you only see the good ones. You sign off every cold email campaign before it sends. More at tinybigideas.com/lead-gen.
Yes. I find the manual work that eats your agency's week and replace it with systems. Your team checks the work; the system does the rest. More at tinybigideas.com/strategy.
Vantage gives local businesses a monthly view of how they compare with nearby rivals, built from public pages. SEO work is quoted per job.
Yes. Engineering and technical lead work, Outside IR35: AI pipelines in production with testing and guardrails, AWS serverless systems, and leading engineering teams.
Next step
Book a 15-minute set-up review on Google Meet. Show me how enquiries come in and what happens after that, and I'll tell you which of these three I can see. No prep needed.
Book a 15-minute set-up review